Opis
HelpSpot helpdesk software includes a built-in Live Lookup feature that can pull customer details from an external system directly into a ticket. This plugin connects that feature to any WordPress site: agents get instant access to a customer’s name, email, and phone number without ever leaving HelpSpot.
Why use this plugin?
- Save agent time — no more switching tabs or manually searching WordPress to find a customer’s details.
- Secure by design — the lookup endpoint only responds when a matching auth key is supplied; without it, visitors just see your normal homepage.
- Zero configuration on the WordPress side beyond setting an auth key — Live Lookup does the rest from HelpSpot.
- Works with any WordPress theme and any WooCommerce store.
About Dreamfox Media
This plugin is created and maintained by Dreamfox Media. Dreamfox Media is a
WordPress and WooCommerce plugin developer that builds free and premium plugins to extend WordPress shops and
sites — from payment and shipping/delivery options to help-desk and third-party integrations such as this
HelpSpot Live Lookup plugin.
A few of our plugins:
- Dreamfoxmedia Helpspot Live Lookup — this plugin.
- Dreamfox Payment Gateway per Product for WooCommerce — enable or disable payment gateways per product, category, or tag.
- Dreamfox Shipping Methods per Product for WooCommerce — control which shipping methods are available per product.
- Delivery Date & Timeslot for WooCommerce — let customers choose a delivery date and timeslot at checkout.
- Dreamfox Checkout for Freemius — sell WordPress plugins and themes anywhere with a Freemius Checkout buy button.
See all of our plugins on the Dreamfox Media plugins page.
Questions or need help?
- Website: https://www.dreamfoxmedia.com
- All plugins: https://www.dreamfoxmedia.com/plugins/
- Contact form: https://www.dreamfoxmedia.com/contact
- Support requests: https://support.dreamfoxmedia.com/index.php?pg=request
- Or use the Support tab on the plugin’s settings page (Settings -> helpspot live lookup -> Support) to send a ticket directly from WordPress.
Feedback
Feedback is welcome!
If you need help, have problems, want to leave feedback or want to provide constructive criticism, please
Found a bug? Please open an issue use our contactform
at Dreamfox Media.
Follow @dreamfoxmedia on Twitter for updates on this and other plugins.
Follow Dreamfox Media on Facebook for updates on this and other plugins.
Zrzuty ekranu
Instalacja
For automatic installation:
The simplest way to install is to click on 'Plugins’ then 'Add’ and type 'helpspot live lookup’ in the search field.
For manual installation 1:
- Login to your website and go to the Plugins section of your admin panel.
- Click the Add New button.
- Under Install Plugins, click the Upload link.
- Select the plugin zip file (helpspot-livelookup.zip) from your computer then click the Install Now button.
- You should see a message stating that the plugin was installed successfully.
- Click the Activate Plugin link.
For manual installation 2:
- You should have access to the server where WordPress is installed. If you don’t, see your system administrator.
- Copy the plugin zip file (helpspot-livelookup.zip) up to your server and unzip it somewhere on the file system.
- Copy the „helpspot-livelookup” folder into the /wp-content/plugins directory of your WordPress installation.
- Login to your website and go to the Plugins section of your admin panel.
- Look for „helpspot-livelookup” and click Activate.
Najczęściej zadawane pytania
-
Can i use it with any theme?
-
Yes this will work with any wordpress theme
Recenzje
Wtyczka nie ma jeszcze żadnej recenzji.
Kontrybutorzy i deweloperzy
„Dreamfoxmedia Helpspot live lookup” jest oprogramowaniem open source. Poniższe osoby miały wkład w rozwój wtyczki.
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Rejestr zmian
1.3.18 – 2026-08-19
- Fix: several dreamfoxmedia.com links (Plugin URI, Information tab, FAQ tab) pointed to a stale
wordpress-helpspot-live-lookupURL path that no longer exists; corrected to the live plugin page (dreamfoxmedia.com/plugins/dreamfox-helpspot-live-lookup/) and knowledge base (help.dreamfoxmedia.com/dreamfox-helpspot-live-lookup). - New: the Information tab has a new two-column layout with a sidebar (Dreamfox Media links + sibling-plugin cross-links) and a real screenshot gallery, matching the other Dreamfox WooCommerce plugins.
- New: WordPress.org listing banner.
- Tags in readme.txt optimized for WordPress.org plugin-directory search.
- Tightened the plugin description and added a „Why use this plugin?” section for more commercial, benefit-led copy.
1.3.17-rc1 – 2026-08-15
- Fixed the plugin’s Text Domain, which was incorrectly set to the domain name
dreamfoxmedia.com— it now correctly matches the published WordPress.org slug,dreamfox-helpspot-live-lookup. This only affects how translations are loaded; no functional changes.
1.3.17 – 2026-08-13
- Compatibility: getest met WordPress 7.0.4
1.3.16 – 2026-08-07
- Compatibility: getest met WordPress 7.0.3
1.3.15 – 2026-07-29
- Compatibility: getest met WordPress 7.0.2
1.3.14 – 2026-07-28
- Compatibility: getest met WordPress 7.0.2
1.3.13 – 2026-07-27
- Compatibility: getest met WordPress 7.0.2
1.3.12 – 2026-07-26
- Compatibility: getest met WordPress 7.0.2
1.3.11 – 2026-07-25
- Compatibility: getest met WordPress 7.0.2
1.3.10 – 2026-07-24
- Compatibility: getest met WordPress 7.0.2
1.3.9 – 2026-07-23
- Compatibility: getest met WordPress 7.0.2
1.3.8 – 2026-07-21
- Compatibility: getest met WordPress 7.0.2
1.3.7
- Tested with the latest WordPress (7.0.1).
- Fixed plugin Tags: „wordpress” and „plugin” are banned/disallowed tags on WordPress.org and were being ignored; the remaining list also exceeded the 5-tag limit. Replaced with 5 valid, relevant tags.
- Corrected Stable tag/Version, which had drifted to a stale „1.3” (actual last release was 1.3.6.1) — readme.txt and the plugin header just hadn’t been kept in sync with the real release tags.
- Removed the hardcoded DFMHSLL_VERSION duplicate; it’s now read from the plugin header at runtime. Also removed a dead line in the deploy workflow that tried to patch a differently-named constant that never existed in this codebase.
1.3
- Security: fixed SQL injection in the live lookup endpoint (queries now use $wpdb->prepare()).
- Security: the auth key is now compared in constant time with hash_equals().
- Security: added nonce (CSRF) protection and capability checks to the settings and support ticket forms.
- Security: escaped all admin output (esc_attr/esc_html/esc_url), including the remotely fetched plugins list.
- Bugfix: the support ticket form no longer triggers a fatal error (removed the undefined softsdev_notice() call).
- Bugfix: the last name search now returns matches (it previously queried the wrong meta join).
- Tested with current WordPress and PHP 8.
1.1
- Code not saved bugfix solved
1.0
- added on wordpress extensions