Title: Zorachat – AI Chatbot, Live Chat & WooCommerce Assistant, Meta Support Author: zorachat Published: 2026-08-31 Last modified: 2026-09-28 --- Szukaj wtyczek ![](https://ps.w.org/zorachat/assets/banner-772x250.png?rev=3717922) ![](https://ps.w.org/zorachat/assets/icon-256x256.png?rev=3674996) # Zorachat – AI Chatbot, Live Chat & WooCommerce Assistant, Meta Support Autor: [zorachat](https://profiles.wordpress.org/zorachat/) [Pobierz](https://downloads.wordpress.org/plugin/zorachat.1.0.9.zip) * [Szczegóły](https://pl.wordpress.org/plugins/zorachat/#description) * [Recenzje](https://pl.wordpress.org/plugins/zorachat/#reviews) * [Instalacja](https://pl.wordpress.org/plugins/zorachat/#installation) * [Rozwój](https://pl.wordpress.org/plugins/zorachat/#developers) [Wsparcie](https://wordpress.org/support/plugin/zorachat/) ## Opis **Turn conversations on your WordPress website, Facebook Messenger, Instagram and WhatsApp Business into sales and better customer support.** Zorachat turns your WordPress content into an AI customer-support assistant that can answer visitor questions, recommend WooCommerce products, capture leads, and keep conversations moving around the clock accross channels. Your Zorachat Inbox brings conversations from your website, Facebook Messenger, Instagram and WhatsApp Business into one shared workspace, with the same business knowledge guiding your AI assistant across every channel. Your team can monitor chats live, receive conversations escalated by the AI, take over when a customer needs a person, and return the chat to AI when ready. It is more than a chatbot. It is a practical AI-and-human sales and support workflow built directly into WordPress and integrated with Meta. ### What Zorachat Helps You Do * **Assist shoppers and answer customers** – Use your business knowledge to respond to questions and guide people toward the right next step. * **Recommend WooCommerce products** – Match products to what a shopper needs, show product information, and support conversational cart actions on your website. * **Capture and qualifies leads** – Collects name, email, phone, and intent in the chat, then qualifies them. No pop-ups. * **AI and human support in one conversation** – AI Escalates to your team at the right moment, without breaking the customer’s thread. * **Stay available away from your desk with Cloud** – Use the Live Agent app for iOS and Android for remote monitoring, replies, takeover, and push notifications. * **Support customers wherever they message you** – Connect Facebook Messenger, Instagram and WhatsApp Business through Zorachat Cloud, and bring every conversation into one shared team inbox. * **Meta Commerce Catalog** Connect your WooCommerce products to your Meta catalog so customers can discover and explore them on Facebook, Instagram and WhatsApp Business. * **Knowledge autosync** – When enabled, updates to pages, posts, and products refresh the knowledge base on their own. * **Unified inbox** – Conversations, leads, and activity from every channel, in WordPress or the Live Agent app. * **Useful insights** – Review conversation activity and lead information from dedicated Inbox, Leads, and Analytics pages. * **Customer activity notes** – See when a visitor views a product or clicks Buy Now, giving your team useful context for follow-up. * **Multilingual support** – The assistant understands and responds in the customer’s language, helping businesses support a wider audience without creating separate chat experiences. * **Own conversation records** – Conversation and lead records are stored in your site’s WordPress database. * **Designed for your brand** – Customize the assistant and chat widget to fit your website. * **Lightweight Widget Engineering** – The responsive chat widget is engineered for fast, efficient loading with minimal impact on website performance across desktop and mobile devices. * **Your choice of AI setup** – Bring an OpenAI, Google Gemini, or Anthropic Claude API key, or use Zorachat Cloud with no API Key needed. ### Why Connect to Zorachat Cloud? Customers might find you on your website, message your Facebook Page, send an Instagram DM or contact your WhatsApp Business number. Zorachat Cloud lets your assistant and your team handle these sales and support conversations across the connected channels. * **Managed AI setup** – Start with Zorachat Cloud Credits without configuring a separate OpenAI, Gemini, or Claude API key. * **Your assistant on Facebook Messenger, Instagram and WhatsApp Business** – Extend AI assistance beyond your WordPress website to the accounts you connect and authorize. * **One shared inbox for the channels your customers use** – Bring website, Facebook Messenger, Instagram and WhatsApp Business conversations into a central workspace so your team can see context, coordinate replies and take over when AI needs help. * **Human handoff wherever your team works** – Monitor and handle conversations in the Zorachat Live Agent mobile app, with push notifications for timely attention. * **A path from conversation to sale** – Combine answers, product guidance, lead capture, and human follow-up across connected channels. If you use WooCommerce, Meta Commerce connections are available through Cloud where supported. Cloud is optional for the website assistant and Zorachat WordPress Inbox, replies, takeover, Leads, and Analytics. It is required for Meta channel connections and the Cloud team and mobile features. ### From Instant Answers to Human Help Most visitor questions do not need a support agent. Some absolutely do. Zorachat gives you both: 1. **The AI responds instantly** using the knowledge you have provided. 2. **The conversation is captured** in your WordPress Inbox or Zorachat Live Agent App, you can review what visitors are asking. 3. **Lead details are collected conversationally** when a visitor shows interest or needs follow-up. 4. **A human can reply or take over** from the wordpress Inbox or Live Agent App, take over when the question requires empathy, judgment, negotiation, or hands-on support. 5. **The conversation can return to AI** once the human has finished. Visitors get speed without losing access to a real person. Your team spends less time repeating routine answers and more time on conversations where people make the difference. ### Train the Assistant on What Your Business Knows Zorachat can use knowledge made available from: * WordPress pages * WordPress posts * WooCommerce products * PDF documents * Frequently asked questions * Custom knowledge entries This helps the assistant give responses that are relevant to your products, services, policies, and website instead of relying only on general AI knowledge. ### WooCommerce AI Shopping Assistance When WooCommerce is active, Zorachat can use product information provided by your store to answer product questions and help visitors find suitable items. Use it to support conversations such as: * “Which product is best for my needs?” * “What is the difference between these options?” * “Do you have something within my budget?” * “Where can I learn more about this product?” WooCommerce is optional. Zorachat also works for service businesses, SaaS websites, agencies, schools, membership sites, publishers, and other WordPress websites. ### Conversational Lead Capture Zorachat can collect customer contact and intent naturally when a visitor is interested in a product, needs a quote, or asks for follow-up. Your team can review captured leads with conversation context in the WordPress Leads page, so a follow-up starts with an understanding of what the customer wanted. ### Local Inbox and Human Takeover AI is fast, but it should not trap a customer in automation. Your team can review conversations, reply to visitors, take over from the AI, and use one action to end the takeover and return the chat to AI—all from the WordPress Inbox. The Inbox uses manual refresh and does not require a Zorachat Cloud connection. For teams that need remote access, Zorachat Cloud Services adds real-time mobile live-agent monitoring, push notifications, and centralized access to the same conversations. This creates a smooth support experience: the assistant handles repetitive questions, while your team remains available for sensitive, complex, or high-value conversations. ### Image-Aware Conversations When enabled and supported by the selected service, visitors can share images as part of a conversation. This can provide useful visual context for product questions, support requests, or issue reporting. ### Choose How You Power the AI #### Bring your own API key Use a supported provider with your own API key: OpenAI, Google Gemini, or Anthropic Claude. Your website assistant and the WordPress Inbox, replies, takeover, Leads, and Analytics are available with this setup. Requests are relayed through Zorachat as described under **External Services**. #### Connect Zorachat Cloud Use managed AI replies with Zorachat Cloud Credits and no separate provider API key. Cloud enables Facebook Messenger, Instagram and WhatsApp Business connections, the shared team workspace, and the Live Agent mobile experience with push notifications. ### Key Features * AI-assisted answers based on knowledge from your WordPress website * WordPress page and post knowledge * PDF knowledge ingestion * Custom knowledge entries and FAQs * WooCommerce product-aware responses * Conversational lead capture * WordPress conversation Inbox with manual refresh * AI assistant escalation, Agent replies, human takeover, and return-to-AI controls * Dedicated Leads and Analytics pages * Conversation and lead records stored in WordPress * Configurable assistant and chat widget * OpenAI, Google Gemini, and Anthropic Claude support * Optional managed AI API key through Zorachat Cloud Services * Optional real-time mobile live-agent monitoring, push notifications, and centralized remote access * Optional image-aware conversations ### Get Started in Minutes 1. Install and activate Zorachat. 2. Open **Zorachat** in your WordPress dashboard. 3. Choose your AI provider or connect to Zorachat Cloud Services. 4. Add or review the knowledge your assistant can use. 5. Customize and preview the chat widget. 6. Launch your assistant and start helping visitors. 7. Review conversations, leads, and analytics from your WordPress dashboard. ### Data Storage and Processing Conversation and lead records created by the plugin are stored in your WordPress database. Storage does not mean local-only processing. To generate a response, the plugin sends the visitor’s message and relevant instructions or knowledge context to the AI service selected by the administrator. See **External Services** below for full details. ### External Services Zorachat uses external services only for features an administrator enables. All AI requests, including requests made with an administrator-supplied OpenAI, Gemini, or Anthropic API key, are sent first to `api.zorachat.ai` and relayed to the selected provider. Both Zorachat and that provider therefore process the request data. Conversation and lead records remain stored in the site’s WordPress database. #### Zorachat API relay This relay is used whenever OpenAI, Gemini, or Anthropic is selected. The plugin sends the selected provider, the provider API credential required to authenticate the request, the visitor’s message, assistant instructions, relevant website, knowledge- base, FAQ, or WooCommerce context, and request metadata to `api.zorachat.ai`. Zorachat forwards the credential and request data to the selected provider and returns the generated reply to the site. Purpose: to route the request to the selected provider and return its response. API endpoint: https://api.zorachat.ai/ Terms: https://wordpress.zorachat.ai/terms- and-conditions Privacy Policy: https://wordpress.zorachat.ai/privacy-policy #### Zorachat Cloud Services Zorachat Cloud Services is Zorachat’s optional hosted service for managed AI replies, real-time mobile live-agent monitoring, push notifications, centralized remote access, account management, and Meta channel integration. Conversation and Leads data still resides in your local database despite cloud connection. This service is used only when an administrator chooses to connect to Zorachat Cloud. Service: https://api.zorachat.ai/ Terms: https://wordpress.zorachat.ai/terms-and- conditions Privacy Policy: https://wordpress.zorachat.ai/privacy-policy #### Meta Platform Services Used only when an administrator opens Zorachat > Meta Integration and chooses to connect WhatsApp, Facebook Messenger, Instagram, or Meta Commerce through Zorachat Cloud. Zorachat Cloud manages webhooks, incoming messages, channel synchronization, and disconnect operation. Service: https://www.facebook.com/ API: https://graph.facebook.com/ Terms: https:// www.facebook.com/legal/terms Privacy Policy: https://www.facebook.com/privacy/policy/ #### OpenAI API Used only when an administrator selects OpenAI and provides an OpenAI API key. Service: https://openai.com/api/ Terms: https://openai.com/policies/services-agreement/ Privacy Policy: https://openai.com/policies/privacy-policy/ #### Google Gemini API Used only when an administrator selects Gemini and provides a Gemini API key. Service: https://ai.google.dev/gemini-api Terms: https://ai.google.dev/gemini-api/ terms Privacy Policy: https://policies.google.com/privacy #### Anthropic Claude API Used only when an administrator selects Anthropic and provides an Anthropic API key. Service: https://www.anthropic.com/api Terms: https://www.anthropic.com/legal/commercial- terms Privacy Policy: https://www.anthropic.com/legal/privacy ### Privacy Zorachat stores plugin settings, conversation records, and captured lead records in the WordPress database. Depending on the configuration, chat content and related context are transmitted to the selected external service for processing as described above. ### Credits This plugin includes the following third-party library: * **Smalot PDF Parser** – Used to extract text from PDF documents for knowledge indexing. Developed by Smalot and licensed under the MIT License. Learn more at the Smalot PDF Parser GitHub repository: https://github.com/smalot/pdfparser ## Zrzuty ekranu [⌊Help shoppers find suitable products through intent-aware recommendations, rich product cards, and direct Add to Cart actions—while capturing leads naturally during the conversation.⌉⌊Help shoppers find suitable products through intent-aware recommendations, rich product cards, and direct Add to Cart actions—while capturing leads naturally during the conversation.⌉[ Help shoppers find suitable products through intent-aware recommendations, rich product cards, and direct Add to Cart actions—while capturing leads naturally during the conversation. [⌊Build a reliable knowledge base from PDFs, direct content, WordPress pages and posts, and WooCommerce product information.⌉⌊Build a reliable knowledge base from PDFs, direct content, WordPress pages and posts, and WooCommerce product information .⌉[ Build a reliable knowledge base from PDFs, direct content, WordPress pages and posts, and WooCommerce product information. [⌊Keep your assistant current by automatically syncing new and updated WordPress posts, pages, and WooCommerce products.⌉⌊Keep your assistant current by automatically syncing new and updated WordPress posts, pages, and WooCommerce products.⌉[ Keep your assistant current by automatically syncing new and updated WordPress posts, pages, and WooCommerce products. [⌊Choose how to power your assistant: connect OpenAI, Google Gemini, or Anthropic with your own API key, or use the fully managed Zorachat Cloud experience.⌉⌊Choose how to power your assistant: connect OpenAI, Google Gemini, or Anthropic with your own API key, or use the fully managed Zorachat Cloud experience.⌉[ Choose how to power your assistant: connect OpenAI, Google Gemini, or Anthropic with your own API key, or use the fully managed Zorachat Cloud experience. [⌊Customize your chat widget’s appearance and behavior—including its position, welcome message, launcher greeting, automatic opening, and image-aware conversations—with a live preview.⌉⌊Customize your chat widget’s appearance and behavior—including its position, welcome message, launcher greeting, automatic opening, and image-aware conversations—with a live preview.⌉[ Customize your chat widget’s appearance and behavior—including its position, welcome message, launcher greeting, automatic opening, and image-aware conversations—with a live preview. [⌊Understand performance at a glance with analytics for conversations, engagement, captured contacts, human assistance, response times, message volume, and peak activity.⌉⌊ Understand performance at a glance with analytics for conversations, engagement, captured contacts, human assistance, response times, message volume, and peak activity .⌉[ Understand performance at a glance with analytics for conversations, engagement, captured contacts, human assistance, response times, message volume, and peak activity. [⌊Turn everyday customer requests into relevant WooCommerce product recommendations, even when shoppers describe what they need without knowing the exact product name.⌉⌊ Turn everyday customer requests into relevant WooCommerce product recommendations, even when shoppers describe what they need without knowing the exact product name .⌉[ Turn everyday customer requests into relevant WooCommerce product recommendations, even when shoppers describe what they need without knowing the exact product name. [⌊Review conversations, customer details, and AI responses from the local WordPress Inbox while seeing who is currently handling each conversation.⌉⌊Review conversations, customer details, and AI responses from the local WordPress Inbox while seeing who is currently handling each conversation.⌉[ Review conversations, customer details, and AI responses from the local WordPress Inbox while seeing who is currently handling each conversation. [⌊Take over any conversation directly from WordPress, reply personally, attach images, and return the customer to AI assistance when human attention is no longer needed.⌉⌊ Take over any conversation directly from WordPress, reply personally, attach images, and return the customer to AI assistance when human attention is no longer needed .⌉[ Take over any conversation directly from WordPress, reply personally, attach images, and return the customer to AI assistance when human attention is no longer needed. ## Instalacja 1. From your WordPress dashboard, go to **Plugins > Add New** and search for **Zorachat**, or upload the plugin files to `/wp-content/plugins/zorachat`. 2. Install and activate the plugin. 3. Open **Zorachat** in the WordPress administrator dashboard. 4. Review the external-service information and choose a provider. 5. Enter your supported provider API key, or explicitly connect to Zorachat Cloud Services. 6. Add or review the knowledge content the assistant may use. 7. Configure and preview the chat widget. ## Najczęściej zadawane pytania ### What does Zorachat do? Zorachat adds an AI customer-support and live-chat assistant to WordPress. It can answer questions using your business knowledge, assist WooCommerce shoppers, capture leads, store conversation records, and let a human agent step in from the local WordPress Inbox when needed. ### How is Zorachat different from a basic AI chatbot? Zorachat combines automated answers with a local human-support workflow. The AI handles routine conversations, while authorized WordPress users can review chats, reply, take over when human judgment is needed, and return conversations to AI afterward. ### Can Zorachat answer using my website content? Yes. Zorachat can use knowledge made available from WordPress pages, posts, WooCommerce products, PDFs, FAQs, and custom knowledge entries. ### Is an external AI service required? Yes. AI-generated responses require a supported provider API key or a connection to Zorachat Cloud Services. ### Do I need my own OpenAI, Gemini, or Claude API key? Not necessarily. You can connect your own supported provider API key, or connect to Zorachat Cloud Services and use managed AI replies with Zorachat Cloud Credits. ### Where are conversations and leads stored? Conversation and lead records are stored in your WordPress database. Selected message content and relevant context are still transmitted to the configured external service for processing. ### What data is sent to an AI provider? The plugin sends the visitor’s message, assistant instructions, and relevant website, knowledge-base, FAQ, or WooCommerce product context needed for the request. See ** External Services** below for details about each service. ### Does Zorachat work with WooCommerce? Yes. When WooCommerce is active, Zorachat can use product information made available by the plugin to answer questions and help visitors discover suitable products. WooCommerce is not required to use Zorachat. ### Can Zorachat capture leads? Yes. Zorachat supports conversational lead capture and stores captured lead records in your WordPress database. ### Can a human take over a conversation? Yes. Authorized WordPress users can review conversations, reply, take over from the AI, and end the takeover to return the chat to AI directly from the local Inbox. These local tools do not require Zorachat Cloud. ### Can the conversation return to AI after a human takeover? Yes. Conversations can be returned to the AI after the human agent has finished assisting the visitor. ### Does Zorachat support mobile live-agent monitoring? Yes. Optional real-time mobile live-agent monitoring, push notifications, and centralized remote access are available with Zorachat Cloud Services. ### Does Zorachat include Leads and Analytics pages? Yes. Zorachat includes dedicated local Leads and Analytics pages in WordPress. They remain available without a Zorachat Cloud connection. ### Can visitors send images in the chat? Optional image-aware conversations are supported when enabled and available through the selected service. ### Can I customize the chat widget? Yes. Zorachat includes configurable chat-widget appearance and behavior options so the assistant can better fit your website and brand. ### Is the plugin free? The plugin code is licensed under GPLv2 or later. External AI providers may charge for their services. Zorachat Cloud Services may offer free or paid credits and plans. ## Recenzje ![](https://secure.gravatar.com/avatar/e87017b5d63543c2543fffe9f24e1da38ee9b9d6df65e2ddadcc28e73acc0cf5? s=60&d=retro&r=g) ### 󠀁[Great AI chatbot that actually understands WooCommerce](https://wordpress.org/support/topic/great-ai-chatbot-that-actually-understands-woocommerce/)󠁿 [santaboy](https://profiles.wordpress.org/santaboy/) 2026-09-11 1 odpowiedź I've tried a few AI chat plugins, and Zorachat stands out because it doesn't just match keywords it actually understands what shoppers are looking for and recommends relevant products. The human takeover feature is a game changer; being able to step in from the WordPress Inbox or the mobile app gives you the best of both worlds. Setup was straightforward, and it pulls knowledge from my pages, posts, and PDFs automatically. Lightweight and well thought out. Definitely worth trying if you want AI chat without losing the human touch. ![](https://secure.gravatar.com/avatar/2b7f6ca2017113674ff11f547e3fa39bd8bfb547df2f3a5837015a49614fd249? s=60&d=retro&r=g) ### 󠀁[Excellent AI chatbot with surprisingly useful WooCommerce support](https://wordpress.org/support/topic/excellent-ai-chatbot-with-surprisingly-useful-woocommerce-support/)󠁿 [rabrolino27](https://profiles.wordpress.org/rabrolino27/) 2026-09-03 1 odpowiedź What impressed me most is that it doesn’t just match product names. It actually understands what a customer is looking for and can recommend relevant WooCommerce products based on their intent.The ability to add knowledge from pages, posts, products, PDFs and custom content is also a big plus. Auto-sync makes it much easier to keep the assistant updated as the site changes.I also really like the human takeover feature. Being able to step into a conversation from WordPress or the Zorachat Live Agent app gives you a good balance between AI automation and real human support. The plugin feels lightweight, well thought out, and genuinely useful for businesses that want AI chat without losing the human side of customer service. Definitely worth trying. ![](https://secure.gravatar.com/avatar/6fcc1c752014d277eaa0cd287fd4de655519eb72dd89bcca9de8315c8ea64760? s=60&d=retro&r=g) ### 󠀁[Great so far](https://wordpress.org/support/topic/great-so-far-144/)󠁿 [dextech2000](https://profiles.wordpress.org/dextech2000/) 2026-09-02 1 odpowiedź Zora chat is something that has what u need, when u are looking for that Ai bot that can do it all [ Przeczytaj 3 recenzje ](https://wordpress.org/support/plugin/zorachat/reviews/) ## Kontrybutorzy i deweloperzy „Zorachat – AI Chatbot, Live Chat & WooCommerce Assistant, Meta Support” jest oprogramowaniem open source. Poniższe osoby miały wkład w rozwój wtyczki. Zaangażowani * [ zorachat ](https://profiles.wordpress.org/zorachat/) [Przetłumacz wtyczkę “Zorachat – AI Chatbot, Live Chat & WooCommerce Assistant, Meta Support” na swój język.](https://translate.wordpress.org/projects/wp-plugins/zorachat) ### Interesuje cię rozwój wtyczki? [Przeglądaj kod](https://plugins.trac.wordpress.org/browser/zorachat/), sprawdź [repozytorium SVN](https://plugins.svn.wordpress.org/zorachat/) lub czytaj [dziennik rozwoju](https://plugins.trac.wordpress.org/log/zorachat/) przez [RSS](https://plugins.trac.wordpress.org/log/zorachat/?limit=100&mode=stop_on_copy&format=rss). ## Meta * Wersja **1.0.9** * Ostatnia aktualizacja **5 godzin temu** * Włączone instalacje **Mniej niż 10** * Wersja WordPressa ** 5.8 lub nowszej ** * Testowano do **7.1.2** * Wersja PHP ** 7.4 lub nowszej ** * Język * [English (US)](https://wordpress.org/plugins/zorachat/) * Tagi * [AI Chatbot](https://pl.wordpress.org/plugins/tags/ai-chatbot/)[customer support](https://pl.wordpress.org/plugins/tags/customer-support/) [lead capture](https://pl.wordpress.org/plugins/tags/lead-capture/)[live chat](https://pl.wordpress.org/plugins/tags/live-chat/) * [Widok zaawansowany](https://pl.wordpress.org/plugins/zorachat/advanced/) ## Oceny 4.7 na 5 gwiazdek. * [ 2 recenzje 5-gwiazdkowe ](https://wordpress.org/support/plugin/zorachat/reviews/?filter=5) * [ 1 recenzja 4-gwiazdkowa ](https://wordpress.org/support/plugin/zorachat/reviews/?filter=4) * [ 0 recenzji 3-gwiazdkowych ](https://wordpress.org/support/plugin/zorachat/reviews/?filter=3) * [ 0 recenzji 2-gwiazdkowych ](https://wordpress.org/support/plugin/zorachat/reviews/?filter=2) * [ 0 recenzji 1-gwiazdkowych ](https://wordpress.org/support/plugin/zorachat/reviews/?filter=1) [Twoja opinia](https://wordpress.org/support/plugin/zorachat/reviews/#new-post) [Zobacz wszystkierecenzje.](https://wordpress.org/support/plugin/zorachat/reviews/) ## Zaangażowani * [ zorachat ](https://profiles.wordpress.org/zorachat/) ## Wsparcie Masz coś do dodania? Potrzebujesz pomocy? [Zobacz forum wsparcia](https://wordpress.org/support/plugin/zorachat/)