3CX Live Chat


Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Dowiedz się o miejscach w których klienci mają problemy


  • No hidden costs, it’s free
  • Unlimited agents
  • Live chat with your website visitors
  • Transfer chats to other agents
  • Set up departments
  • Łatwy do stosowania panel dla administratora i użytkownika
  • Fully customizable chat box
  • Create a custom offline message form
  • Storage of offline messages
  • Zastosuj animację okna czatu
  • Dostęp do starszych zapisów czata
  • Use of 3CX Live Chat Servers for sending and receiving chats at lightning fast speeds
  • 3CX integration for access to advanced features like video and audio chats as well as other enterprise level features
  • Kompatybilny z wtyczką do tłumaczenia
  • Add surveys or polls to your chat box
  • Anonimowość Twoich użytkowników
  • Automatic pop-up of chat box
  • Ability to only show the chat box to registered users
  • Kompatybilny z wszystkimi wtyczkami (okno czatu jest ładowane przez Ajax)
  • Desktop Notifications when a new live chat comes in
  • View missed live chats
  • Bogata lista opcji czatu
  • Włącz/Wyłącz dźwięk kiedy nowa wiadomość zostanie odebrana
  • Zablokuj czat dla użytkowników na podstawie adresu IP
  • Wybierz czy Imię i Email są wymagane kiedy użytkownik zainicjuje czat
  • Szybkie Odpowiedzi (wstaw predefiniowane odpowiedzi do Twojego czata)
  • Typy wywołania (czas, przewijanie, odwiedziny strony, opuszczenie strony)
  • Enterprise level chat reports
  • Elevate chat to Video or Audio call.
  • Apps for iOS & Android, desktop and web.
  • Stopień zadowolenia klienta dla każdej sesji czatu
  • Dodaj logo firmowe do okna czatu
  • Dodaj swoje zdjęcie do okna czatu
  • Dodaj/usuń czat do wybranych stron
  • Wybierz kiedy akceptować czaty

Get 3CX Live Chat for free!

30 seconds live chat installation

Our live chat plugin is quick and easy to install and configure and instantly gives you the ability to chat directly with website visitors in real-time. The user-friendly setup wizard makes installation simple and our comprehensive guides ensure you have everything you need to fully customize the plugin.

Szybki Podgląd

Agents can initiate a live chat with a visitor or vice versa. Once the live chat plugin is activated, click on “Live Chat” in the left menu navigation. When a visitor lands on your website, their details will be displayed in the live chat control panel. They can start a conversation by entering their details in the live chat box displayed on their screen and clicking “Start chat”. A notification will play in your live chat control panel. Once you accept the chat, you can converse with your visitor. Increase your website conversion rates by providing real time live support and assistance.

Chat, video & voice when integrated with 3CX

The 3CX Live Chat plugin runs on our Cloud Servers for a reliable and high performing live chat solution. Alternatively, integrate with 3CX for a multichannel customer service suite complete with chat, video and voice.

External/3rd Party Services

3CX Live Chat makes use of the external services listed below in order to add functionality to the plugin and enrich the user experience.

3CX Live chat activation api & chat server selector (HTTPS://WPLC.3CX.NET) (REQUIRED)

We use a server side generated unique identifier (GUID) in order to guarantee proper identification and secure communication between agents and visitors connected to same website. This is needed because a client side identifier could be spoofed. The only information sent with this API is your website URL, so your personal data is not sent to our servers. We only store website URLs and corresponding GUID. The same server also acts as a chat router that redirects chat sessions to our chat server/s hosted on Google Cloud & OVH. Chat message content is not logged. 3CX Live Chat Privacy Policy: https://www.3cx.com/wp-live-chat/privacy-policy/

Gravatar (https://en.gravatar.com/) (Required)

We use Gravatars to generate user and agent avatars within the live chat environment. This process is anonymized using the hashed email address of the visitor or agent respectively. Gravatar Privacy Policy: https://automattic.com/privacy/

UI Avatars (https://ui-avatars.com/) (Required)

We use UI Avatars to generate user and agent avatars within the live chat environment. This process is anonymized using the hashed email address of the visitor or agent respectively. UI Avatars Privacy Policy: https://ui-avatars.com/


  • English (3CX Team)
  • Italian (3CX Team)
  • Hebrew (strelok89)
  • Korean (taehwilee)

Zrzuty ekranów

  • Customer UI of 3CX Live Chat
  • Live Chat Agent UI of 3CX Live Chat
  • GDPR and Privacy Policy Agreement Dialog of 3CX Live Chat
  • Dashboard with Chat Statistics available in 3CX Live Chat
  • Live Chat Management UI for Agents in 3CX Live Chat
  • Settings page in 3CX Live Chat
  • Chatbox Style Customization for 3CX Live Chat


Ta wtyczka zapewnia 1 blok.

WP Live Chat Trigger


  1. Once activated, click the “Live Chat” link under your settings tabs to customize your Website’s Live Chat.
  2. Go to any page on your site and initiate a chat.

View the guide here


I’ve installed the live chat plugin, now what?

Once installed and activated, a link should appear in the left navigation panel within your WP-ADMIN section. Click on the “Live Chat” link and follow the on screen instructions.

Where can I find documentation for 3CX Live Chat?

Please review the live chat documentation on our website.

Does 3CX Live Chat connect to a third party server?

If you select to use 3CX live Chat Hosted, yes, it will connect to our own proprietary Live Chat Servers to ensure high speed chat delivery & our activation server for automatic license provisioning. Alternatively, if you choose to integrate with your 3CX phone system, it will be run on your PBX.

Czym są powiadomienia na komputerze?

Desktop notifications are notifications that will appear on the bottom right of your screen when a new live chat is received. This feature is supported in all browsers except Microsoft Edge.

Czy odwiedzający może rozpocząć czat bez wpisywania imienia i adresu email?

Tak. Ta opcja jest dostępna na stronie ustawień czata.

How does 3CX Live Chat notify me of an incoming live chat?

You will be notified of a new live chat by means of email, audio and desktop notifications.

Czy mogę sprawdzić czy nie straciłem czatów jeżeli nie mogę odpowiedzieć na czas?

Yes. To view the list of live chats you missed, go to ‚Live Chat’ -> ‚Chat History’


If you’re experiencing issues running 3CX Live Chat, please take note of the following:

  • Clear your browser cache & cookies.
  • Uninstall all old versions of the plugin and install the latest.

Jeśli okno czatu nie wyświetla się na Twojej stronie proszę postępować wg. tej instrukcji:

  • Ensure that no other plugins are causing JavaScript errors on your website. This could interfere with the execution of our plugin’s JavaScript.
  • If you need more help, please use the support forum


2 października 2020
No idea what is going over at 3xc but someone left the settings tab to be set to 'display: none;' and now no one can use the plugin
10 września 2020
UPdate 10/9/20 - After latest update it still conflicts with WP Approve (http://en.wp.obenland.it/wp-approve-user/#utm_source=wordpress&utm_medium=plugin&utm_campaign=wp-approve-user) plugin, disabling approval of WP users. Regrettably had to deactivate the chat. Update 6/9/20 - Conflicts with WP Approve plugin - stops admin from approving new user registrations. After installing this plugin it apparently went through all registered users so as to enable setting up of agents. It felt like some data collection was going on as wordpress became unresponsive. I hope there is no contact data harvesting going on as that would be serious. Agents should be set manually with distinct credentials specific to the plugin. Definitely avoid accessing registered wordpress user data as that sounds malicious. The plugin settings page would not show until it completed whatever operation it was performing. There was no message suggesting what was going on. After about an hour it became more responsive and the settings screen actually started working. It generates odd errors at times, saying some fields were not filled in correctly. Reloading the page and filling the same details again often works. It can be improved by making the tab vertically flush to screen edges when left or right placement are selected. Also some fonts are mismatched. For example when users are asked to leave a message Name, Email and Phone labels use a different font size. This looks unprofessional. There are certainly many features but it lacks some polish and can be sluggish.
11 sierpnia 2020
This was a great plugin, I installed it several months ago and it was just perfect. 5-stars! Then they kept updating it to the point of us just having to uninstall it. Meanwhile, they kept making more changes and updates and as of this week it was functional again. But with another update today, we had to completely shut it off. It doesn't work at all. We can't chat with anyone, which I'm sure is frustrating on our customer's end too when they are sending us questions. So unless you have unlimited free time to mess with this, don't been bother!!!!
Przeczytaj 806 recenzji

Kontrybutorzy i deweloperzy

„3CX Live Chat” jest oprogramowaniem open source. Poniższe osoby miały wkład w rozwój wtyczki.


Wtyczka “3CX Live Chat” została przetłumaczona na 12 języków. Podziękuj tłumaczom za ich wkład.

Przetłumacz wtyczkę “3CX Live Chat” na swój język.

Interesuje cię rozwój wtyczki?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Log zmian

9.1.0 – 2020-10-20

  • Added: New chatbox design.
  • Improved: Getting started wizard.
  • Improved: Default chat settings.
  • Improved: Chat pop out mode.
  • Removed: Chat tab chatbox style.
  • Removed: Emojis
  • Removed: „Only Phone”, and „Video and Chat” modes when on 3CX integrated mode.
  • Fixed number inputs functionality in settings
  • Fixed security vulnerabilities.
  • Fixed business hours save issue after upgrade from version 8.x.x
  • Fixed WordPress agents automatic redirects to chat page.
  • Fixed chat completion flow on server error.
  • Fixed html encoded characters on Client chat

9.0.24 – 2020-09-15

  • Added phone field in offline message email notification.
  • Fix chat client initialization for logged in users.
  • UI improvements and responsive fixes.

9.0.23 – 2020-09-11

  • Code cleanup.
  • Improvement in 3CX Hosted Chat functionality.

9.0.22 – 2020-09-10

  • Fix dashboard online visitors / agents update.
  • Fix agent’s status report.
  • Fix bug in 3CX Hosted Chat socket channel.

9.0.21 – 2020-09-09

  • Added chat pop out to new window functionality.
  • UI optimization for mobile devices.

9.0.20 – 2020-09-04

  • Fix offline message success form. Message loads from settings.
  • Fix unicode characters support in tools view .
  • CSS improvements
  • Support page new design.
  • Improved 3CX Hosted Chat.

9.0.19 – 2020-09-01

  • Fix Gravatar url constuction.
  • Fix agent’s set online top bar button functionality.
  • Fix PHP warnings on empty fields.

9.0.18 – 2020-08-31

  • Getting started wizard new design.
  • Fix auto redirects to chat page on admin.
  • Fix offline form validation.

9.0.17 – 2020-08-11

  • Dashboard page new design.
  • Agent chat page new design.
  • Visitor’s chat new design.
  • Fix Visitor’s chat display names after refresh page.

9.0.16 – 2020-08-10

  • Fix default transcript email template.
  • Fix offline email notification.
  • Fix Set online top bar checkbox.

9.0.15 – 2020-08-06

  • Fix broken „Getting Started” wizard.
  • Fix blank settings page issue.

9.0.14 – 2020-08-05

  • Added WordPress 5.5 compatibility fixes.
  • Fix multiple chat listings after chat server disconnection.

9.0.13 – 2020-08-03

  • Fix bug on visitors’ chat initialization.

9.0.12 – 2020-07-31

  • Fix utf8 encoding on settings json.

9.0.11 – 2020-07-30

  • Fix error on update plugin process.

9.0.10 – 2020-07-29

  • Fix mixed content issues on visitors’ chat.

9.0.9 – 2020-07-29

  • Fix avatar broken image.
  • Added chat notifications ringtone and browser notification when not live chat window is active ( available only with 3CX servers usage ).
  • Added font, isolated from external css, on visitor’s chat.
  • Fix offline message bug on 3CX PBX Integration mode.
  • Added support of setting up texts in settings on 3CX PBX Integration mode.

9.0.8 – 2020-07-28

  • Fix bug on display business hours.
  • Added message on agent’s chat view when chat is offline due to business hours settings.
  • Fix bug on agent’s chats list with broken image link.
  • Fix chat notifications ringtone and browser notification.

9.0.6 – 2020-07-27

  • Fix bug which appears when visitor had multiple active tabs with active chat.
  • Fix bug „TcxFa is not defined” on websites front end.
  • Fix broken image after remove logo in settings.
  • Fix display of pages without title in settings lists.
  • Fix „Current activity” counter on dashboard.
  • Improved 3CX Chat server functionality.

9.0.5 – 2020-07-22

  • Fix bug responsible for faulty roles migration from older version.
  • Fix chat list rendering on agent online – offline toggle.

9.0.4 – 2020-07-21

  • Fix UTF8 characters on settings.
  • Fix bug on ajax calls due to trailing slash.
  • Fix bug on received files load on chat client.
  • Added missing functions prefix to isolate them from external calls.

9.0.3 – 2020-07-20

  • Fix font-awesome icons conflict with other themes and/or plugins.
  • Fix bug which creates interferences in post pages with checkboxes.
  • Fix broken font-family on chat client.

9.0.2 – 2020-07-17

  • Fix validation error texts.
  • Fix activation process after update from old version.

9.0.1 – 2020-07-17

  • Fix warning about PHP constants for PHP versions older than 5.6
  • Changed default chat height to 50% from 70%

9.0.0 – 2020-07-17

  • Full plugin refactor with NEW component based software architecture.
  • Added new 3CX cloud chat servers integration.
  • Added new feature for integration with 3CX PBX.
  • Added new first time usage „Getting start” wizard.
  • Added validations and conflicts checks in the plugin’s settings.
  • New chat client for visitors developed with Vue js web component.
  • New agent chat interface unified for both on-Premise and 3CX cloud chat servers.
  • Tools, Webhooks, Departments and Custom fields management moved under new section.
  • New improved setup process for business hours.
  • New improved setup process for page base settings like „Excluded chat pages”.
  • New chat server for on-premise installations with significantly reduced ajax requests quantity and footprint.
  • Missed chats and History moved to new section Chat History with search functionality.
  • Removed GDPR search functionality.
  • Removed Triggers functionality.
  • Removed all actions and filters.
  • Removed ready to use themes functionality.

8.2.0 – 2020-07-11

  • Fixed VULN: Fixed XSS vulnerability within quick responses in agent chat.
  • Fixed VULN: Fixed XSS vulnerability within posts and pages render in agent direct to page modal.

8.1.9 – 2020-06-09

  • Bugfix: Fixed chat icon url on admin.
  • Bugfix: Custom theme colors.

8.1.8 – 2020-05-28

  • Bugfix: Offline messages delete not worked
  • Bugfix: Load bootstrap js sourcemap failed
  • Bugfix: Urls Fixed for linux compatibility

8.1.7 – 2020-02-05

  • Bugfix: added some missing translation strings
  • Bugfix: HTML email body in auto responder not parsed correctly
  • Improvement: added „Debug mode”, extra logs added to PHP error log
  • Improvement: reduced ajax requests footprint, removing unneeded fields
  • Improvement: added confirmation for history delete

8.1.6 – 2020-01-16

  • Bugfix: more optimizations to avoid lots of 403 errors when PHP session expires
  • Bugfix: custom style color picker adds an extra # breaking color code
  • Improvement: improved performance in some timed events