Title: Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk Author: ThriveDesk Published: 2020-09-09 Last modified: 2026-04-07 --- Szukaj wtyczek ![](https://ps.w.org/thrivedesk/assets/banner-772x250.png?rev=3032655) ![](https://ps.w.org/thrivedesk/assets/icon.svg?rev=3049145) # Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk Autor: [ThriveDesk](https://profiles.wordpress.org/thrivedesk/) [Pobierz](https://downloads.wordpress.org/plugin/thrivedesk.2.1.7.zip) * [Szczegóły](https://pl.wordpress.org/plugins/thrivedesk/#description) * [Recenzje](https://pl.wordpress.org/plugins/thrivedesk/#reviews) * [Instalacja](https://pl.wordpress.org/plugins/thrivedesk/#installation) * [Rozwój](https://pl.wordpress.org/plugins/thrivedesk/#developers) [Wsparcie](https://wordpress.org/support/plugin/thrivedesk/) ## Opis ThriveDesk – Customer Support Help Desk for WordPress & WooCommerce **The ridiculously simple, and remarkably productive, customer support software for WordPress — a complete help desk with shared inbox, ticketing system, live chat, and AI customer support, built for WooCommerce and ecommerce businesses.** Manage all customer conversations in one place. Reply to emails, answer live chats, open and resolve support tickets, and handle WooCommerce order requests — all from ThriveDesk, without ever leaving your dashboard. ThriveDesk is customer support software for WordPress that connects directly to your WooCommerce store so your agents can view order history, check shipping status, issue refunds, and manage subscriptions from inside every support ticket. No extra plugins. No tab switching. No compromises. Trusted by 2,000+ startups and growing businesses worldwide. [Start your 7-day free trial — no credit card required.](https://www.thrivedesk.com) ### Why WordPress and WooCommerce Businesses Choose ThriveDesk Most help desk tools are built for generic SaaS companies and bolted onto WordPress as an afterthought. ThriveDesk is different. We built native WooCommerce and WordPress support from day one — because your ecommerce customers don’t wait for tab-switching, and your agents shouldn’t have to either. When a customer emails asking „where is my order?”, your agent gets the full picture: order details, tracking status, payment method, subscription tier, and purchase history — all inside the ticket view. No toggling back to WooCommerce admin. No copy-pasting order IDs. Just context, instantly. But ThriveDesk isn’t only a WooCommerce help desk. It’s complete customer support software for WordPress — with a shared inbox, WordPress ticketing system, live chat, AI customer support, self-service knowledge base, workflow automation, team reporting, and mobile apps. Everything you need to run a professional ecommerce support operation, without the enterprise price tag. ### WooCommerce Support, Done Right ### Built-In, Not Bolted On ThriveDesk’s WooCommerce integration was built by our own engineers — not assembled from third-party connectors. That means it’s fast, reliable, and deeply embedded into how your support workflow actually operates. Combine it with AI customer support, a full WordPress ticketing system, and a WooCommerce help desk that actually understands ecommerce — and you have everything in one place. **What your agents can do from inside every support ticket:** * **View complete order history** — every order the customer has placed, at a glance * **Check real-time shipping status** — no need to open a tracking link separately * **Cancel or refund orders** — process refunds without switching to WooCommerce admin * **Add, edit, or remove order items** — modify orders directly from the ticket view * **Manage subscriptions** — add, modify, or cancel subscription plans on the spot * **View customer lifetime value** — understand who you’re talking to before you reply No data is stored on ThriveDesk servers. Everything syncs via API in real-time, cached locally for speed. Your customer data stays yours. ### WooCommerce My Account — Embedded Support Portal With ThriveDesk’s **WPPortal**, you can embed a full customer support portal directly on your WooCommerce My Account page. Your customers can view their tickets, read your knowledge base, and start new support conversations — all without leaving your store. No external links. No confusion. Just seamless support integrated into the shopping experience they already know. ### Granular Agent Permissions Not every agent needs access to every order action. ThriveDesk gives you granular permission controls — decide exactly which agents can issue refunds, cancel orders, or modify subscriptions. Protect your operations while empowering your team. ### Works with WooCommerce Subscriptions Running a subscription business? ThriveDesk handles subscription management natively. Your agents can view subscription status, upcoming billing dates, plan details, and modify or cancel subscriptions — all from the ticket. Customer asks to pause their subscription? Done, in seconds, without leaving the conversation. ### A Complete Helpdesk — Not Just a WooCommerce Plugin ThriveDesk gives you everything a modern support team needs, built into one clean, fast, and affordable platform. ### Shared Inbox & Ticketing System — Your Team’s Command Center Stop losing customer emails in personal inboxes. ThriveDesk’s shared inbox for WordPress consolidates all your support channels — email, live chat, and more — into one unified support ticket system where your entire team can collaborate. Every customer message becomes a trackable support ticket. Nothing falls through the cracks. **Key capabilities:** * **Collision detection** — prevents two agents from replying to the same ticket at once * **@Mentions** — loop teammates into a conversation instantly * **Private Notes** — internal team discussion inside a ticket, invisible to the customer * **Canned Responses** — save and reuse your best replies; syncs in real-time across all agents * **Tags and Labels** — categorize tickets for routing, reporting, and pattern- spotting * **Custom Fields** — capture structured data per ticket: dropdown, text, toggle, and more * **Snooze Conversations** — natural language scheduling: „follow up in 2 hours”,„ tomorrow at 3pm” * **Schedule Reply** — write your reply now, deliver it at the right moment * **Undo Send** — 5–30 second configurable delay to catch mistakes before they reach customers * **Split Conversations** — cleanly separate when one ticket becomes two distinct issues * **Merge and Bulk Actions** — handle multiple tickets at once; merge duplicates with two clicks Every inbox can be configured independently — separate your sales email from your support email, your billing from your technical queue, without ever losing context. ### Live Chat — Real-Time Support on Your WordPress Site ThriveDesk’s live chat widget installs on any WordPress site or WooCommerce store in minutes. No coding required. **What makes it different:** * Multiple agents can assist one customer simultaneously — no more customers waiting for the „right” person * Shareable chat links — hand off a live conversation to a specialist without starting over * Contact form with custom fields — capture exactly the information you need before the conversation starts * Audio notifications — agents never miss an incoming chat * Firebase-powered push notifications — reliable delivery even across multiple agents * Mobile-responsive — works perfectly for customers on any device * RGB launcher animation — subtle, customizable attention cue for your widget button * Drag-and-drop file attachments — customers can share screenshots directly in chat Your agents see the full conversation history, customer contact details, and (for WooCommerce stores) the customer’s order history — right inside the chat panel. ### Knowledge Base — Self-Service Support That Actually Works Reduce your support ticket volume by up to 70% with a well-built self-service knowledge base. ThriveDesk’s knowledge base is fast to build, easy to maintain, and designed to help customers find answers before they email you. **What you can do:** * Build a branded public help center with a custom domain * Create internal documentation for your team * Embed help content directly in your live chat widget (in-app help) * Publish **WPPortal** — a full help center embedded inside any WordPress page **The editor is built for speed:** – Context-aware AI editing — generate documentation 3x faster – Toggle blocks — collapsible sections for clean, scannable articles – Stepper blocks — numbered step-by-step instructions for tutorials and walkthroughs– Media manager — add images and videos to any article – Drag-and-drop article ordering and sub-folder category structure – Article autosaving with version history — never lose a draft **AI-powered search** understands intent, not just keywords. A customer searching„ I can’t log in” finds your password reset article even if it’s titled „Account Access.” Shareable search result links let your agents point customers to specific answers. Dark mode, SEO-friendly URLs, and a full CRUD API for developers who need to pull content programmatically. ### AI Customer Support — Powered by Data, Grounded in Honesty ThriveDesk’s AI assistant, **NEO**, is trained on your own knowledge base, uploaded documents, website content, and Q&A pairs. It handles repetitive questions automatically so your team can focus on conversations that need a human touch. **NEO can:** – Auto-reply to customer queries without agent intervention – Suggest draft replies for agents to review and send – Classify incoming tickets by tag and priority automatically – Hand off smoothly to a human agent with full conversation context preserved – Be trained progressively — add new knowledge sources and they take effect instantly **AI Copilot** assists your human agents in real-time: – Instant ticket summarization— catch up on a long thread in seconds – „Generate AI Draft” — AI writes a full reply based on conversation history and context – Proactive suggestions — Copilot flags actions and drafts without being prompted We’re honest about what AI can and can’t do. In the first months, realistic AI resolution rates sit between 20–45%. Fully trained, ThriveDesk AI can handle up to 90% of first- tier support requests. But „deflected by AI” is not the same as „resolved by AI.” We’ll never tell you AI replaces human judgment — it amplifies it. **„Powered By AI, Support By Human.”** That’s the right balance. ### Automation — Stop Doing Work That Should Happen Automatically ThriveDesk’s workflow automation lets you define rules that handle routine operations without any manual effort. No code. Just simple if/then logic. Especially powerful for ecommerce support — where order status emails, refund requests, and shipping queries follow predictable patterns that should never need manual triage. **What you can automate:** * **Routing** — route tickets to the right team based on subject, content, or custom field values * **Tagging** — auto-tag „refund”, „billing”, „shipping” based on keywords * **Assignment** — round-robin or rule-based agent assignment * **Escalation** — flag tickets with no reply after a set time * **Notifications** — alert a senior agent when a high-value customer writes in * **SLA management** — set and enforce response time targets by ticket type **Real examples teams use:** 1. Subject contains „refund” tag as Billing assign to Billing team 2. Customer email matches VIP list add private note assign to senior agent 3. No agent reply in 4 hours tag as Urgent notify team lead 4. Contact form dropdown = „Subscription” route to Subscription team automatically 5. Order status email detected tag move to Order Updates folder Automation runs silently in the background, reducing manual triage work and ensuring nothing slips through. ### Reporting — Know How Your Team Is Actually Performing Make decisions based on data, not gut feeling. ThriveDesk’s reporting dashboards give you a clear view of support operations across every dimension. **Four dashboards, four perspectives:** * **Conversations Dashboard** — ticket volume, open vs. closed, trends over time * **Happiness Dashboard** — CSAT scores and satisfaction trend analysis * **Leaderboard Dashboard** — individual agent performance, response times, resolution rates * **Company Performance Dashboard** — team benchmarks measured against your own goals Track average turnaround time, resolution rates, customer satisfaction scores, and volume trends across any date range. Your CSAT score is shareable — display it as a badge on your website to build trust with prospective customers. ### SmartApp — Connect Any Data Source to Your Helpdesk Every business has unique internal data. ThriveDesk’s **SmartApp** is a no-code drag-and-drop app builder that lets you connect external APIs and surface any customer data — CRM records, subscription status, product usage metrics, billing history — directly inside a support ticket. No more switching between your helpdesk and your backend dashboards. Build a custom app once, and your agents always have the context they need. ### Mobile Apps — Support from Anywhere **iOS App (v2.0):** – Redesigned conversations list for fast ticket triage – Floating Quick Action Bar — assign, change status, add tags, or reply in one tap – Full conversation history visible while composing a reply **Android App:** – View, reply, and forward tickets – @Mention colleagues in internal notes – Swipe actions for fast ticket management – Live chat support – Dark mode– Real-time WebSocket updates — always in sync with your desktop ### Integrations Built for the WordPress Ecosystem ThriveDesk connects with the tools WordPress and WooCommerce businesses already use: ### E-Commerce & Payments Integration What it does in ThriveDesk **WooCommerce** Orders, refunds, subscriptions, customer history — all inside tickets **Easy Digital Downloads (EDD)** Digital product purchase history in every ticket **SureCart** All-in-one digital product platform data **Freemius** Real-time customer and license data **Stripe** Customer billing details and transaction history **Paddle** Subscription status, billing dates, payment methods ### Developer Integrations Integration What it does **API & Webhooks** Build custom integrations (Plus plan and above) **SmartApp** Connect any external API via drag-and-drop — no code **GitHub** Display repo names, issue titles, and status inside tickets **WordPress Forms** Compatible with any WordPress form builder for ticket creation ### The WordPress Plugin — Lightweight, Fast, GDPR-Ready The ThriveDesk WordPress plugin is built to be light. No extra database queries. No impact on your site’s loading speed. No coding required to set up. **What the plugin includes:** * **WPPortal** — embed your full help center (tickets + knowledge base) on any WordPress page or WooCommerce My Account page with a single shortcode * **Live chat widget** — add ThriveDesk live chat to your site in minutes * **Form builder compatibility** — connect any existing WordPress contact form to create support tickets automatically * **GDPR-compliant** — nonce verification and secure form handling built in * **Auto-cache clearing** — plugin settings updates clear the cache automatically Works with any WordPress theme. No page builder required. ### Free Migration — Switching Is Painless Already on Zendesk or Help Scout? Move to ThriveDesk at no cost. * **From Zendesk:** Complete migration — all conversations, contacts, and history preserved * **From Help Scout:** Full 1:1 migration — conversations, contacts, history, and conditions matched Both migrations are included free. Zero data loss guaranteed. Our team handles it. ### What ThriveDesk Customers Say > _„Many businesses live under the impression that only renowned companies offer > premium services. This is not always the case. After some digging, we found ThriveDesk. > It has been a game changer for us since then.”_ > — Mohammad Zannatun Nime, Support > Executive, **Themesgrove** (Switched from Help Scout. Saved $4,200 per year.) > _„User classification data became vital for us. We needed to serve our premium > customers first to keep our business running. ThriveDesk made that possible.”_ > — > Mehedi Hasan, CEO, **Themefisher** (Switched from Zendesk. Increased sales by > enabling premium customer prioritization.) ### Privacy and Security * GDPR-compliant plugin architecture * Nonce verification for all form submissions * No WooCommerce customer data stored on ThriveDesk servers * 99.95% platform uptime * No third-party data brokers or advertising trackers ## Zrzuty ekranu * [[ * WordPress Helpdesk plugin: Check all your tickets in one place * [[ * Reply ticket faster with real-time customer insights * [[ * Advance reporting: Complete overview of support ticket system and happiness score * [[ * WordPress Integration: WooCommerce, EDD, Slack, and more integrations * [[ * Easy setup: Setup your Shared Inbox in less than a minute. * [[ ## Instalacja 1. Install ThriveDesk from the WordPress plugin directory or upload the ZIP file to`/ wp-content/plugins/`. 2. Activate through the Plugins menu in WordPress. 3. Go to **Settings ThriveDesk** and connect your ThriveDesk account (create one free at thrivedesk.com if you don’t have one). 4. Configure your inbox, enable live chat, and set up WPPortal on any page using the provided shortcode. 5. To activate WooCommerce integration: go to ThriveDesk Integrations WooCommerce and connect your store. Setup takes under 5 minutes. No coding required. _ThriveDesk — The ridiculously simple, and remarkably productive, customer support platform._ _Built for WordPress. Loved by WooCommerce stores._ ## Najczęściej zadawane pytania ### Does ThriveDesk slow down my WordPress site? No. The ThriveDesk WordPress plugin is engineered to be lightweight — no extra database queries, no render-blocking scripts. Your site’s performance is unchanged. ### Does ThriveDesk store WooCommerce customer data on its servers? No. WooCommerce data is synced via API in real-time and cached as files. Your customer data never leaves your environment and is never stored permanently on ThriveDesk servers. ### Can I manage WooCommerce subscriptions from ThriveDesk? Yes. Your agents can view subscription status, upcoming billing dates, and plan details, and can add, modify, or cancel subscriptions directly from inside a support ticket. ### Can I embed a customer portal in my WooCommerce My Account page? Yes. WPPortal lets you embed a full support portal — ticket history, knowledge base, and new ticket submission — on any WordPress page, including the WooCommerce My Account page. No coding required. ### Can I use ThriveDesk with Easy Digital Downloads? Yes. ThriveDesk integrates with EDD and displays purchase history in real-time inside every ticket, so your agents know exactly what a customer has bought before they reply. ### What happens to my data if I migrate from Help Scout or Zendesk? Nothing is lost. ThriveDesk’s free migration service preserves all conversations, contacts, ticket history, and conditions. Migration is included at no extra cost. ### Does ThriveDesk integrate with third-party tools I already use? Yes. Beyond WooCommerce, ThriveDesk integrates with Stripe, Paddle, SureCart, Freemius, EDD, GitHub, and any external API via the SmartApp builder. Plus plan and above includes full API and webhook access. ### How does the AI work? ThriveDesk’s AI assistant (NEO) is trained on your own knowledge base, uploaded documents, and website content. It can auto-reply to customer queries, suggest drafts for agents, and classify tickets by tag and priority. New knowledge sources take effect instantly — no processing delay. ### What is the realistic AI resolution rate? In the first months: 20–45%, depending on how well-trained your knowledge base is. Fully trained and maintained, ThriveDesk AI can handle up to 90% of first-tier support requests. We’re honest about this because „deflected by AI” is not the same as „ resolved by AI.” ### Is ThriveDesk GDPR-compliant? Yes. The WordPress plugin uses nonce verification and secure form handling. ThriveDesk is GDPR-ready for EU businesses. ### Do you offer a free trial? Yes — 7 days, no credit card required. ### Can I test the AI before it goes live to customers? Yes. The AI Playground lets you test NEO’s responses and refine them before enabling auto-reply for real customers. ### Does ThriveDesk work with any WordPress theme? Yes. ThriveDesk works with any theme that follows WordPress coding standards. No page builder required. ### What support do you offer? Human support — from a real team that actually uses the product. Plus and Enterprise plans include priority support. All plans have access to our knowledge base and community resources. ## Recenzje ![](https://secure.gravatar.com/avatar/90ca17503f6bc7d54a6b6e8629f76743a7cca63a530d11dbdd33820a31e0a93f? s=60&d=retro&r=g) ### 󠀁[Seamless Support for My WooCommerce Store](https://wordpress.org/support/topic/seamless-support-for-my-woocommerce-store/)󠁿 [alamin2002](https://profiles.wordpress.org/alamin2002/) 2026-04-07 I’ve been using ThriveDesk for a while now to manage my online store’s customer service, and the experience has been incredibly smooth. The ability to see order details and issue refunds directly from the support ticket—without constantly switching tabs to the WooCommerce admin—is a massive productivity win. I found the integration to be fast and deep, making it feel like a natural part of my WordPress dashboard rather than a clunky add-on. The WPPortal feature also keeps my customers happy by letting them track their own tickets right from their „My Account” page. Overall, it’s a remarkably simple yet powerful tool that has definitely streamlined my workflow. One question for the team: Since I can issue refunds directly through the ticket, is there a way to set a specific „refund limit” for my junior agents, or does the granular permission system only offer an all-or-nothing toggle for refund access? ![](https://secure.gravatar.com/avatar/08409ba2fee215a06b54e6db40de9ef289dd0425aa1a097f9a8929e5f8ff3d9f? s=60&d=retro&r=g) ### 󠀁[Easiest and serves my purpose](https://wordpress.org/support/topic/easiest-and-serves-my-purpose/)󠁿 [ashconultancy](https://profiles.wordpress.org/ashconultancy/) 2025-12-21 They need to work on support. which I have seen getting better everyday. ![](https://secure.gravatar.com/avatar/2bbaeb727412a06a1d7615a162901232b3f1adda99c2135ae73396e094e1ca17? s=60&d=retro&r=g) ### 󠀁[Nobody answers support tickets](https://wordpress.org/support/topic/nobody-answers-support-tickets/)󠁿 [Héctor de Prada](https://profiles.wordpress.org/hdeprada/) 2024-10-16 We have been having problems for a few weeks now with different chat bugs. For example, we are not receiving the images users leave in the chat. Among other things. We have tried in every possible way to contact Thrivedesk to see what is the problem and if they can fix it. For weeks now, like I say, we have received no answers. Starting to think if the plugin is not supported anymore. ![](https://secure.gravatar.com/avatar/c0c7723bee99dd9991ad00f22dec0e02959e0c282f4601343d514c03346d8ce7? s=60&d=retro&r=g) ### 󠀁[It just don’t work, emails are going south](https://wordpress.org/support/topic/it-just-dont-work-emails-are-going-south/)󠁿 [admi112](https://profiles.wordpress.org/admi112/) 2024-05-18 Support is really bad. There are critical issues not being resolved for months! Emails are gone, not reaching the inbox. So there’s no point using this app or plugin. ![](https://secure.gravatar.com/avatar/12ef3b35f9ada8b41f2b9d0e36c093a0f4c66466f3edecd6adb0a350c972e9cc? s=60&d=retro&r=g) ### 󠀁[Thanks for valuable products](https://wordpress.org/support/topic/completely-useless-support-team/)󠁿 [Shahidul Islam](https://profiles.wordpress.org/bdkoder/) 2024-02-09 #Update – 10 Feb 2024Solved by #Parvez Akther—–The support team at ThriveDesk has proven to be utterly useless. Despite reaching out with issues, their responsiveness is nonexistent, and problem resolution is a distant hope. Unfortunately, the experience has been marred by a lack of effective communication and a failure to address concerns promptly. Even through email, where responsiveness should be a priority, their silence has been deafening. This type of customer service not only falls short of expectations but severely impacts the user experience. A support team is the backbone of any service, and ThriveDesk’s failure in this regard undermines the trust and confidence users place in their platform. Improvement in responsiveness and issue resolution is not just a suggestion but a necessity for the betterment of user satisfaction and the overall reputation of ThriveDesk. ![](https://secure.gravatar.com/avatar/bcf2cac0ba0eeb8066938c364bd887ca6b4e14d786406b43d08cbc55ec445d01? s=60&d=retro&r=g) ### 󠀁[ThriveDesk is the best live chat we’ve ever used.](https://wordpress.org/support/topic/thrivedesk-is-the-best-live-chat-weve-ever-used/)󠁿 [Crypto Cloud](https://profiles.wordpress.org/cryptocloud/) 2023-10-25 This is a very convenient and functional live chat. It has easy integration with Woo. Thank you for the excellent service!)We recommend ThriveDesk 👍🏻 [ Przeczytaj 13 recenzji ](https://wordpress.org/support/plugin/thrivedesk/reviews/) ## Kontrybutorzy i deweloperzy „Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk” jest oprogramowaniem open source. Poniższe osoby miały wkład w rozwój wtyczki. Zaangażowani * [ ThriveDesk ](https://profiles.wordpress.org/thrivedesk/) Wtyczka „Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing– ThriveDesk” została przetłumaczona na 1 język. Podziękuj [tłumaczom](https://translate.wordpress.org/projects/wp-plugins/thrivedesk/contributors) za ich wkład. [Przetłumacz wtyczkę “Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk” na swój język.](https://translate.wordpress.org/projects/wp-plugins/thrivedesk) ### Interesuje cię rozwój wtyczki? [Przeglądaj kod](https://plugins.trac.wordpress.org/browser/thrivedesk/), sprawdź [repozytorium SVN](https://plugins.svn.wordpress.org/thrivedesk/) lub czytaj [dziennik rozwoju](https://plugins.trac.wordpress.org/log/thrivedesk/) przez [RSS](https://plugins.trac.wordpress.org/log/thrivedesk/?limit=100&mode=stop_on_copy&format=rss). ## Rejestr zmian #### 2.1.6 * fix: Cache-clear operation with request validation and user permission #### 2.1.5 * fix: PHP Warning for dates * fix: Search result object object error * fix: Link fixed for docs #### 2.1.4 * feat: Fix license activation and * Improved: implement unified settings system #### 2.1.3 * Added: Reload Tickets button for refreshing conversation data and clearing cache * Added: Dynamic asset versioning from mix-manifest.json for proper cache busting * Fixed: Conversation loading issues with proper UUID handling * Improved: Asset loading with automatic version hash detection * Security: Enhanced nonce verification for AJAX requests * Performance: Optimized cache management and API request handling #### 2.1.2 * Fix: Post sync checkboxes not saving properly due to data processing issue * Fix: Array data corruption during sanitization in form submission * Fix: Cache not being cleared after saving settings * Added: Proper nonce verification for form security * Improved: Data sanitization to handle arrays and strings separately * Security: Enhanced form submission with proper nonce validation and user capability checks #### 2.1.1 * Fix: Portal permission fixed * Fix: Nonce validation error #### 2.1.0 * Added: Comprehensive external services documentation in readme for ThriveDesk API, App, Documentation, and MediaDelivery services * Added: ABSPATH checks to all view files to prevent direct file access * Improved: Replaced _e with esc_html_e where appropriate for better output escaping * Improved: Replaced json_encode with wp_json_encode for WordPress compatibility * Improved: Added proper output escaping (esc_url, esc_html, esc_attr, wp_kses_post) throughout templates * Security: Enhanced data sanitization and XSS prevention measures * Compliance: All WordPress.org plugin review issues addressed according to WordPress coding standards * Fixed: GPL-compatible license declaration in plugin header and readme * Fixed: Domain Path header to start with forward slash and created languages directory * Fixed: Replaced PHP short tags with full tags and proper escaping functions * Fixed: Removed non-permitted files (scripts/release.sh) * Fixed: Moved remote images to local assets directory to comply with WordPress. org guidelines * Fixed: Internationalization issues – corrected text domain from 'wp-thrivedesk’ to 'thrivedesk’, used string literals instead of variables * Fixed: Proper sanitization, validation and escaping throughout codebase using WordPress functions * Fixed: Unsafe SQL calls replaced with wpdb prepare statements for better security * Fixed: Limited readme tags to 5 maximum and shortened description to meet WordPress. org requirements * Fixed: Nonce verification with proper sanitization using sanitize_text_field and wp_unslash #### 2.0.12 * Fixed : Plugin name for Copyright issue * Improved : Merged code quality fix. #### 2.0.11 * New: Changelog.txt support for WooCommerce store #### 2.0.10 * Fix: Updated admin styles for WP notifications #### 2.0.9 * Update: Update application connection with organization * Fix: App connection with organization #### 2.0.8 * Fix: Unable to install the app (integration problem is fixed which was being caused for going to the wrong organization) * Fix: Made the system info updation fully functional (not event based) * Feat: Ability to change the organization during connection. #### 2.0.7 * Fix: The critical security issue (XSS attack) for tokens is fixed. #### 2.0.6 * Fix: Event exposed(Note) issue fixed #### 2.0.5 * Fix: System info mismatched #### 2.0.4 * Fix: FunnelKit plugin identifier * Feat: Assistant visibility control * Feat: Organization info added to dashboard * Feat: Organization validation added #### 2.0.3 * Fix: WooCommerce product data missing issue * Fix : FunnelKit namespace issue #### 2.0.2 * Update: Enhanced WooCommerce integration #### 2.0.1 * Update: Modal UI * Fix : Search infinite loading * Fix : knowledge warnings #### 2.0 * Feat: Connection process optimized for connecting WordPress site with Thrivedesk. * Feat: Added knowledge base to enhance search functionality on portal page. * Feat: Added dedicated portal page. * Update: Reorganized dashboard with settings for better user experience. #### 1.2.4 * Feat: Plugin is relocated to the main menu. #### 1.2.3 * Feat: Woocommerce custom order status support added. #### 1.2.2 * Assets Update #### 1.2.1 * Feat: Woocommerce custom order ID support added. * Feat: Woocommerce AfterShip plugin support added. #### 1.2 * Fix: User data conflict issue fixed. * Fix: Portal page caching issue fixed. * Fix: API key verification state issue fixed(Stable). * Update: Portal page UI improve with all major themes(10+). #### 1.1.4 * Fix: EDD order overview issue resolved. * Update: WooCommerce shipping details checkbox warning handled. #### 1.1.3 * Fix: Portal access issue resolved. * Update: New plans are added for WPPortal support. #### 1.1.2 * Fix: Token authentication 2.0 * Update: Warning messages * Update: Error handling #### 1.1.1 * Add: Support tab to WooCommerce my account page * Fix: Token verification issues * Update: Routing update = 1.1.0 – Update: Woocommerce Integration V2 #### 1.0.18 * Fix: Revert pro plan #### 1.0.17 * Update: Starter plan support for Portal #### 1.0.16 * Update: New plan added for Portal #### 1.0.15 * Update: ThriveDesk plan list for Portal feature #### 1.0.14 * Add: Permission check to run migration script #### 1.0.13 * Update: Migration Script #### 1.0.12 * Fix: Legacy post types support for WPPostSync integration #### 1.0.11 * Updated ThriveDesk plan list #### 1.0.10 * Fixed portal feature availability issue #### 1.0.9 * Updated admin layout * Added gravatar support for the conversation details page * Fixed knowledge base search did not filter the results properly * Fixed various style issues * Fixed minor bugs #### 1.0.8 * Added translation file * Added RTL support for conversations #### 1.0.7 * Added footer credit on conversations page * Fixed WP footer overlapping issue on portal settings * Fixed UTF-8 email parsing issue #### 1.0.6 * Fixed no way to deselect the assistant once selected * Fixed an issue where conversation was not being fetched from the API * Updated the no ticket message on the conversation page #### 1.0.5 * Added WP Post Sync option in the settings page #### 1.0.4 * Added caching to improve response times and overall performance * Fixed an issue where the portal area was blank after successful verification * Fixed a bug where knowledge base docs were not being searched using the selected search provider * Fixed an issue where style and script files were being loaded on every page #### 1.0.3 * Fixed an issue with an undefined variable that was causing errors in the console * Improved error handling for API calls to ensure that errors are properly handled and reported to the user #### 1.0.2 * Conversation details did not show properly #### 1.0.1 * Deployment image updated #### 1.0.0 * NEW WordPress portal * Real-time knowledge base search added * Improved UI with new features and enhancements #### 0.10.1 * Updated readme update workflow #### 0.10.0 * NEW Guest order sync * Improved Customer identifier * Improved Products details * Improved and optimized shipping details #### 0.9.8 * Stable release of version 0.9.8 #### 0.9.7 * Updated ThriveDesk app url #### 0.9.6 * Improved security * Improved performance #### 0.9.5 * Tested plugin with WordPress version 5.9 #### 0.9.4 * Fixed swapped Autonami lists and tags info #### 0.9.3 * Added EDD customer info * Fixed code formatting #### 0.9.2 * Fixed rest route warning issue * Improved rest route api call #### 0.9.1 * Fixed database migration bug #### 0.9.0 * NEW Autonami integration * NEW WooCommerce order status check functionality * Improved FluentCrm integration #### 0.8.3 * Fixed WordPress Post Sync tab border style * Fixed WordPress Post Sync image icon * Fixed plugin version tag #### 0.8.0 * NEW WordPress Post Sync integration * Improved API request security #### 0.7.0 * NEW FluentCRM integration * Fixed Typo here and there #### 0.6.2 * Fixed ThriveDesk connection error * Fixed link color overriding by plugin #### 0.6 * NEW plugin design * NEW WooCommerce Integration * NEW Added support for WooCommerce Software License plugin * Fixed EDD issues #### 0.0.5 * Added support for EDD Software License #### 0.0.4 * Added plugin connect and disconnect status * Added available integrations page * Updated API request validation #### 0.0.3 * Improved API request & response security #### 0.0.1 * Initial release ## Meta * Wersja **2.1.7** * Ostatnia aktualizacja **1 tydzień temu** * Włączone instalacje **100+** * Wersja WordPressa ** 4.9 lub nowszej ** * Testowano do **6.9.4** * Wersja PHP ** 7.4 lub nowszej ** * Języki * [English (US)](https://wordpress.org/plugins/thrivedesk/) i [Vietnamese](https://vi.wordpress.org/plugins/thrivedesk/). * [Przetłumacz na swój język](https://translate.wordpress.org/projects/wp-plugins/thrivedesk) * Tagi * [chatbot](https://pl.wordpress.org/plugins/tags/chatbot/)[helpdesk](https://pl.wordpress.org/plugins/tags/helpdesk/) [live chat](https://pl.wordpress.org/plugins/tags/live-chat/)[Support Ticket](https://pl.wordpress.org/plugins/tags/support-ticket/) [woocommerce support](https://pl.wordpress.org/plugins/tags/woocommerce-support/) * [Widok zaawansowany](https://pl.wordpress.org/plugins/thrivedesk/advanced/) ## Oceny 4.5 na 5 gwiazdek. * [ 11 recenzji 5-gwiazdkowych ](https://wordpress.org/support/plugin/thrivedesk/reviews/?filter=5) * [ 0 recenzji 4-gwiazdkowych 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